WHO WE ARE
Amanda’s Flowers
39 Lower George Street, Richmond TW9 1HY
Our website address is https://www.amandasflowers.co.uk.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Online orders
Information is required only for the purpose of fulfilling an order if one is made. We capture your name and address details and the recipient’s information for delivery. We do not hold any payment information — all payment information is controlled via our preferred payment system, Paypal.
Contact forms
If you contact us via our contact form the information recorded is used only to provide you with a response to your query. The contact forms are protected via a reCaptcha service provided by google.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Our website makes use of cookies to save and retrieve information about your visit to our sites (analytics). Cookies are small files of software which save and retrieve information about your visit to a website or application. They reside in your internet browser to help remember your preferences and previous activity. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies currently used on our site identify you as an anonymized number. We use cookies and log files to analyze trends, administer the website, track users movements around the website, and gather demographic information about our user base. We also use this data to provide the site’s content, ensure the functionality of our information technology systems, and to optimize our website. The legal basis for this processing is Art. 6(1)(f) GDPR.
Users can control and refuse the use of cookies at the individual browser level. Cookies installed can be deleted. If you have visited our website in the past and would like to make changes to your cookie preferences, please first clear the cookies from your browser and then update your cookie preferences. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited (including ordering). If you don’t allow cookies you will restrict the functionality with the ordering and checkout process.
SHARING DATA WITH 3RD PARTIES
We share data with select partners to help deliver our services:
Google — to track usage and review analytics so we can improve the performance and service offered. No names or personal information is shared with Google, only anonymous cookies — see below.
Email providers (Campaign Monitor) — This is so we can send you agreed newsletters and information about our service including news, offers and order details.
Paypal — so that you can pay for services on our website we use PayPal as a preferred payment method.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal Data retention (online orders)
For our online shop and ordering system we retain personal data only as long as we safely need to so we can fulfill orders and perform business administration.
What rights you have over your data
If you have an account on this site, made a previous order, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
For more information contact dataofficer(at)amandasflowers(dot)co(dot)uk
Where we send your data
Visitor comments may be checked through an automated spam detection service.
ADDITIONAL INFORMATION
How we protect your data
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions. If you want to check our certificate/security you can do so, while the Amandas Flowers website is displayed, click the padlock icon in the website address bar to see the digital certificate information.
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
What data breach procedures we have in place
We have a series of steps to perform when a breach of data has been acknowledged. Including (but no limited to):
- Passwords change
- Website backup and security reviews
- Identifying and removing any malicious code
- Contacting any impacted customers
- Reviewing preventative measures that prevent any similar hacking approaches.
- Keeping our technology and platforms up-to-date with latest patches and security.
For more information contact dataofficer(at)amandasflowers(dot)co(dot)uk
Changes to the policy
This Privacy Policy may be updated from time to time and will note the date of any updates. In the event of any material and significant changes we will endeavor to provide a more prominent notice of the changes to this Privacy Policy.
CONTACT US
Amanda’s Flowers
39 Lower George Street, Richmond TW9 1HY
Tel: 020 8948 4060
Email:
General: enquiries(at)amandasflowers(dot)co(dot)uk
Data queries: dataofficer(at)amandasflowers(dot)co(dot)uk